Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed. Please ensure that your email is clear and includes all necessary information to avoid delays.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the item back.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without any delays. Be sure to follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, you must notify us within 7 days of receiving the product. Please send an email to [email protected] with your order number and a description of the issue. We may request photos of the damage for our records. If the item is confirmed to be defective, we will provide instructions for returning the item and will cover the return shipping costs.
Contact Information
If you have any questions regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with burnsphere.com is satisfactory. Please allow up to 3 business days for a response to your inquiries.